Delivery and Return Policy

This text explains the delivery and return processes for orders placed through the website https://alphaeverstrong.com, owned by Alpha Bitkisel Gıda Sanayi Ticaret Limited Şirketi. It is an integral part of the Distance Sales Agreement; in case of any contradiction between the two texts, the provisions of the Distance Sales Agreement shall apply.

1. DELIVERY

1.1. Shipment Processing Time

Orders placed and paid for by 12:00 PM on business days will be handed over to the courier on the same day. Orders placed after this time, as well as those placed on weekends and public holidays, will be handed over to the courier on the first following business day.

For payments made via bank transfer/EFT, the order is processed after the payment is confirmed to have been received in the company's account.

1.2. Delivery Time

Orders handed over to the courier are generally delivered within 1-3 business days, depending on the region of the delivery address. The maximum legal delivery period is 30 days from the date the order is confirmed.

The courier company's delivery schedule, adverse weather conditions, public holidays, and periods of high volume may extend this period. Our company cannot be held responsible for such delays; however, the legal 30-day period applies in any case.

1.3. Delivery Area and Shipping Fee

Delivery is made via DHL to all addresses within the borders of the Republic of Türkiye. The shipping fee is clearly displayed in the order summary and at the payment stage before you confirm the order.

Free shipping may apply to orders above a certain amount. Since the free shipping threshold may change periodically, the current limit is indicated in the cart and payment page during the order process; the applicable amount is the one shown in the cart at the time the order is placed.

1.4. Shipment Tracking

Once your order is handed over to the courier, a tracking number will be sent to your e-mail address. You can track the status of your shipment on the courier company's website using the tracking number.

1.5. What to Do Upon Delivery

We kindly ask you to check whether the package is torn, crushed, wet, or opened when receiving the product. If there is damage to the package, do not accept the delivery and have the courier prepare a damage report. When you send a copy of the report to alphaeverstrong@gmail.com, the product will be replaced free of charge.

It is important not to skip this step, as it becomes difficult to file a claim against the courier company for products accepted despite being damaged.

1.6. Absence at the Delivery Address

If the courier cannot find anyone at the address, the shipment is generally left at the nearest branch, and you will be notified. For shipments that are not collected within the waiting period at the branch and are returned to us, the re-shipping fee belongs to the buyer.

2. RIGHT OF WITHDRAWAL AND RETURNS

2.1. Right of Withdrawal Period

You may withdraw from your order within 14 days from the date you receive the product, without providing any justification.

2.2. Returnable Products

To be eligible for a return, the product must:

  • Have its packaging, seal, and tape unopened,
  • Be unused and unconsumed,
  • Be in a resalable condition,
  • Be sent with its invoice and any included gift/promotional products.

2.3. Non-Returnable Products

In accordance with Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for the following products:

  • Food products whose packaging, tape, or seal has been opened — their return is not suitable for health and hygiene reasons,
  • Products that can spoil quickly or are likely to exceed their expiration date,
  • Products that are mixed with other items after delivery and cannot be separated,
  • Products prepared specifically in line with the buyer's requests or personal needs.

This exception does not apply if the product is defective (see Article 2.7).

2.4. Return Steps

  1. Notification: Send an e-mail to alphaeverstrong@gmail.com or use the contact form on the site within the 14-day period. State your order number and the product you wish to return.
  2. Approval: We will provide a return approval and shipping instructions.
  3. Shipping: Send the product in its original packaging with its invoice using the return code we provided via DHL.
  4. Inspection and Refund: Once the product reaches us, it is inspected, and the refund process is initiated.

2.5. Return Shipping Fee

For returns within the scope of the right of withdrawal, no return shipping fee is charged if our contracted courier company, DHL, is used along with the return code we provided. If the shipment is made with a different courier company, the shipping cost and any damage that may occur in transit are the responsibility of the buyer.

For products that are defective, incomplete, or sent incorrectly, the return shipping fee is covered by our company in any case.

2.6. Refund

After the returned product reaches us, the refund is processed within 14 days at the latest from the receipt of the withdrawal notice.

  • Credit/debit card: The refund is made to the card used for the payment. It may take 2-10 business days for the amount to reflect on your card statement, depending on your bank; this duration is beyond our company's control.
  • Bank transfer/EFT: The refund is made to the bank account belonging to the name used in the order.
  • Cash on delivery: The refund is made to the bank account you provide.

2.7. Defective, Incomplete, or Incorrect Product

If the product you received has a manufacturing defect, an expired shelf life, is incomplete, or is a different product than the one you ordered, notify us at alphaeverstrong@gmail.com with photos as soon as you notice the situation.

In this case, the return is accepted even if the product packaging has been opened; depending on your preference, the product will be replaced free of charge or the price will be refunded. The return shipping fee is covered by our company.

2.8. Exchanges

Product exchanges can be made within the right of withdrawal period for unopened products. It is sufficient to submit your exchange request in the same way as the return process. If a price difference occurs, the difference will be collected or refunded.

3. CONTACT

Alpha Bitkisel Gıda Sanayi Ticaret Limited Şirketi

  • Address: Karabaş Mah. Kuruçeşme Sk. No: 15/A İzmit / KOCAELİ
  • Phone: 0538 983 32 67
  • E-mail: alphaeverstrong@gmail.com
  • Tax Office / Number: Alemdar Vergi Dairesi / 0570559969
  • MERSIS No: 0057055996900001

In case of disputes, applications can be made to the Consumer Arbitration Committees within the monetary limits announced by the Ministry of Trade each year, and to Consumer Courts for disputes exceeding these limits.